Nottingham-based public relations agency Tank PR has been appointed as the retained agency for queue management and customer journey specialist Tensator.
As one of the world’s leading providers of queue management and customer journey solutions, Tensator operates globally, providing innovative solutions to a range of sectors, including retail, transport, public sector, finance, health & safety and events & hospitality.
“Tensator is the expert when it comes to queuing,” commented Trevor Palmer, director and owner of Tank PR. “The account team will be making sure that the company achieves the thought-leader status that it deserves and that Tensator is the first port of call for both the trade and national media when it comes to queue management.
“We were approached on the strength of our thought leadership and retail credentials, so are well placed to help Tensator achieve the profile it is worthy of.” Famous for inventing the Tensabarrier® retractable post, Tensator enjoys a strong global reputation for product quality and customer service, as well as industry-wide recognition as a true pioneer in its field. Tensator’s advanced queue management and customer journey solutions include: electronic call forward systems, virtual queuing technology, in-queue merchandising, and digital media platforms such as the Tensator Virtual Assistant.
Commenting on the decision to appoint Tank PR, Jo Coxhill, group head of marketing at Tensator, said:
“We need a PR partner that can be a seamless extension to the team; a partner who can represent Tensator locally, nationally and globally as well as in the broad and varied markets that we serve. Tank PR ticks all those boxes and many more.
“I am looking forward to working with the team and am confident that together we will effectively communicate Tensator’s successes and messages; delivering solid results and reinforcing Tensator’s position as a leader in the management of the customer journey.”
Tank PR’s retail portfolio includes visual merchandising expert and retail commentator Karl McKeever, retail loyalty and finance provider Ikano Financial Services, and packaging design and sourcing specialist New Vision Packaging. The latest account win follows the news that Tank PR has been shortlisted for Midlands Outstanding Small Consultancy at this year’s CIPR PRide Awards.
For further details on Tensator visit www.tensator.com.